Situation
A multinational biopharmaceutical company developing and marketing innovative products to treat and prevent serious human medical conditions asked SFL to provide the role of Deputy Regional Safety Officer (DRSO). The DRSO covers the territories of Switzerland and South-East Europe and manages additional routine PV activities, such as case translation and archiving.
Solution
The SFL PV team provides Deputy coverage in the absence of the Safety Officer and manages the PV activities in Switzerland and South-East European countries. Activities that are covered include continuous PV inbox monitoring, case translation and forwarding to global PV, reconciliation with Service Providers and with the Global Case Management, literature monitoring and case archiving.
After one year, the client was very satisfied with SFL’s services and the support in Switzerland was extended for an additional 2-year period.